Xero Agility
Last month I did my soap boxing tour and Queenstown junket, talking about our design and development process at Xero. Here are my slides…
After seeing my talk somebody pointed me to this video: “The Science and Art of User Experience at Google”. It’s a presentation by Jen Fitzpatrick, manager of the user experience team at Google, talking about their interaction design process. She shares some really interesting examples of how they collect user feedback, particularly how they track usage patterns and monitor support queries.
A usability note on the actual video file: it contains a caption overlay, which is really useful, but it would be much more useful if that text was available to read/search/copy!
On New Zealand, design, events, google, lessons, platform, prototyping, strategy, ux, xero @ 10/09/2007 | By Philip
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